Neon Website Privacy Notice

This Privacy Statement explains how we collect, store, use and protect personal data about you when you access (the "Website"), shop with us in store or otherwise provide your personal data to us including via our social media platforms.


When we talk about “Neon”, or “we,” “us,” or “our,” in this privacy statement, we are referring to the Retella Unlimited Company trading as Neon and our parent company Dunnes Stores Group.


The sections below outline what we use your information for, why we do it and what allows us to do so legally:

When you visit our website

When you use our website, we collect your personal information such as your name, address contact details, website account details, payment details, the time and date you access the website and the time and date of a purchase. We may also store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to (please see our Cookie Policy for more information).

What we do

Why we do it

Why we can do it (legally)

Deliver orders to you, this includes delivery or collection of food

Ensure that you receive the items you have paid for.

When you buy something from us you enter into a contract of sale. We need your personal details to fulfill this contract.

Process your payment information

To ensure we get paid for the items you buy; to be able to give you a refund when you return something.

We need this information to fulfill our sales contract with you.

Allow you to register an account with us

To save your preferences and make it easier for you to shop with us.

It’s important for us as a business to make your shopping experience as easy as possible.

Manage cookies on our website

We use cookies to improve the  experience of visitors to our website, analyse site usage, and assist in our marketing efforts.

We ask for your consent to use cookies.


When you visit us in-store or contact us directly

When you visit us in stores we might collect or use information such as your payment information, your image (in CCTV), details of accidents and incidents that unfortunately may occur, the time, date and location of purchases and any other information you give such as your address, name or contact details for home delivery services or other reasons.

When you contact us directly, for example through our Customer Service team or message us on social Media. We collect basic personal information (name, contact details etc.) and we’ll record what you say to us if you contact us by email, phone, or our website.

What we do

Why we do it

Why we do it (legally)

Process your payment information.

So you can pay for your items and receive refunds when needed.

This is part of our sales contract commitment to you when you purchase something.

Record and download CCTV footage.

For your safety, security, and to improve customer experience.

It’s important for us as a business that we do this.

Collect delivery information.

To provide a home delivery service.

This is part of our sales contract commitment to you when you purchase something.

Collect your name and contact details for other reasons.

This might be for lost and found, or other ad hoc reasons.

This might be as part of our sales contract commitment to you or because it is important for us as a business to be able to provide these services to you.

Receive and respond to queries or complaints.

To respond to your queries and resolve your complaints or pass them on to our Customer Service team.

It’s important for us as a business to respond to your queries and resolve your complaints.

Log incident and accident reports.

To ensure we have a record of all incidents if a claim is made.

It is important for us a business to be able to do this.

Send you information about promotions you might like.

If you’ve opted in to receive promotions, we’ll tell you about in-store to improve your experience.

We only do this if you’ve given your consent to receive information about promotions.

Review your previous orders

To help us respond to queries and complaints.

It is important to us as a business that you get the best experience.

Respond to Data Subject Rights Requests

Your data protection rights are important to us and we want to help you execute them.

We have a legal obligation to do this.

Record your details when you contact us on social media

To help provide assistance in securing an item or service or when you are unhappy with our products / services

It is important for us as a business to do this.


For marketing and customer insight purposes

We use your information for customer insight and marketing purposes. However, we will not use your personal data for marketing purposes without your prior consent

What we do

Why we do it

Why we do it (legally)

Customer Consent Management

To ensure our records are up to date with your consent preferences

It is important for us as a business to do this.

Email Marketing

To inform our subscribers about Neon, our promotions and new services.

We get your consent to send you marketing information.

Analyse website browsing behaviour and ad effectiveness, including on 3rd Party websites.

To show you more relevant ads and to measure how well our advertising campaigns are working.

It is important for us as a business to do this.




Other information collected

On occasion we may process personal data such as your name and contact details to address complaints or, in the unfortunate event that an accident occurs, details of accident and incidents, including CCTV footage and where applicable, health related information.

What we do

Why we do it

Why we do it (legally)

Investigate complaints and handle legal and insurance claims

To resolve your complaint, ensure the same complaint doesn’t arise again, to provide legal advice and to protect ourselves against fraudulent claims.

We have a legal obligation to do this and it is important to us as a business to do it.


Where we process information on the basis that it is important for us as a business to do it, we will consider your interests also. We will weigh up our business interests with your interests to ensure they are fairly balanced. You can contact us for further information on this.

How we secure your information

We take great care to ensure the security of our websites and your personal information. To ensure that we keep your information secure we use technical security measures such as encryption, access controls, firewalls and logging.

To take full advantage of all security features you should use an up-to-date browser. To further ensure your personal information is safe, please note, we will never ask a customer to confirm any debit or credit card details via email.



Our third party service providers who process your information on our behalf may transfer your information outside the European Economic Area (EEA). Where such transfers occur, it is our policy that: a) they do not occur without our prior written authority; and b) that an appropriate transfer agreement is put in place to protect your information. If you would like to find out more about any such transfers, please contact



You can exercise any of these rights by filling out a request in our Privacy Portal or by contacting our Privacy Manager in writing by email or post using the details outlined below. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

Our email is


Our registered address is:

Privacy Manager

Dunnes Stores (Head Office)

46-50 South Great George's Street

Dublin 2

If you wish to stop receiving marketing communications from us, you can opt out at any time by clicking the "opt-out" link at the bottom of any marketing communication from us or by contacting us by the email at:

You also have a right to lodge a complaint with a supervisory authority. In Ireland this is the Data Protection Commission (DPC).

You can contact the DPC via their website:

If you are not a resident of Ireland you can find contact details for relevant supervisory authority for your country of residence here:



From time to time we may provide links to other sites. This privacy statement only covers our Website and any website that we own and control. It does not cover links to other sites nor information collected by parties that own and control those sites or their use of cookies when you visit another site.